Privacy Policy

Last Updated: 13/11/2024

1 - INTRODUCTION

Ninnti Tech Private Limited ("we," "our," "us," or "Unagenie"), located at Banjara Hills Road No 10, Hyderabad, Telangana, India, operates the website www.unagenie.com and provides product review automation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2 - SCOPE AND ELIGIBILITY

This service is available only to businesses and is not intended for individuals under 18 years of age. By using Unagenie, you represent that you are a business entity or its authorized representative.

3 - INFORMATION WE COLLECT

3.1 Customer Information

• Business email address
• Business name
• Payment information references
• Device and browser information
• IP address
• Usage data and analytics

3.2 End-User Information (Product Reviewers)

• Optional email address and/or phone number
• Device fingerprint (including IP, device, and browser information)
• Review content

3.3 Cookies and Tracking

We use essential cookies with a 30-day duration to maintain service functionality. These cookies are necessary for the operation of our service.

4 - HOW WE USE YOUR INFORMATION

4.1 Business Purposes

• To provide and maintain our service
• To process payments (through third-party providers)
• To communicate with you regarding service updates and support
• To analyze service usage and improve our offerings
• To detect and prevent fraud or abuse

4.2 Automated Decision Making

We employ automated decision-making processes to display contextually relevant product reviews based on:

• IP address and location
• Device information
• Time of day
• Other relevant factors

Customers can opt out of these automated processes through their account settings.

5 - THIRD-PARTY SERVICES

5.1 Payment Processing

• Payment processing is handled by third-party providers (such as Razorpay, PayU)
• We only store payment reference information and transaction status
• Please review the privacy policies of these payment processors for their data handling practices

5.2 Analytics

• We use Google Analytics for website analytics
• These services may collect information about your device and usage patterns

6 - DATA STORAGE AND SECURITY

6.1 Security Measures

• All data transmission is encrypted using AES 256-bit encryption
• HTTPS/SSL security for all data in transit
• Secure cloud servers from industry-leading providers
• Regular security assessments and monitoring

6.2 Data Retention

• Customer data is retained for the duration of service usage
• Rejected reviews are automatically deleted after 7 days
• Product reviews are stored until customer account termination

7 - YOUR RIGHTS AND CONTROLS

• You have the right to:
• Access your personal information
• Modify your account information
• Delete your account and associated data
• Export your data
• Opt-out of automated decision-making
• Manage your product reviews

These actions can be performed through your account dashboard without contacting support.

8 - INTERNATIONAL DATA TRANSFERS

8.1 Data Processing Location

• Our servers are primarily located in the United States
• International data transfers occur through our US-based infrastructure
• While we currently don't have specific regional data protection frameworks, we are committed to implementing appropriate safeguards as our services expand

8.2 International Compliance

• We acknowledge various international data protection regulations (GDPR, CCPA, PIPEDA)
• We are actively working to enhance our compliance with regional data protection requirements
• Customers are responsible for ensuring their use of Unagenie complies with their local regulations

9 - DATA BREACH NOTIFICATIONS

9.1 Security Incident Response

We maintain security incident response procedures. In the event of a data breach, we will:

• Investigate and remediate the vulnerability
• Notify affected customers within 3 business days of vulnerability resolution
• Provide details about the breach and steps taken to prevent recurrence

10 - CONTACT INFORMATION

10.1 For privacy-related concerns:

• Email: [email protected]
• Primary Contact: Chief Product Officer
• Address: Ninnti Tech Private Limited, Banjara Hills Road No 10, Hyderabad, Telangana, India

11 - UPDATES TO THIS POLICY

11.1 Policy Changes

• We reserve the right to update this privacy policy at any time
• Material changes will be notified via email or service notifications
• Continued use of the service after changes constitutes acceptance of the updated policy

11.2 Version Control

• The latest version will always be available at www.unagenie.com/privacy
• The "Last Updated" date at the top of this policy will reflect the most recent changes

12 - GOVERNING LAW

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

By using Unagenie's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.